IV. Claim, protest!

The writer must keep himself calm and awaken in his reader a spirit of helpful cooperation.

- We are very much disappointed to find out that the bags are torn, dirty and not full.

It is necessary you should take part in drawing up the statement …. After drawing up the statement, you may write:

- Under the circumstances I have to ask you to accept the responsibility for damages caused for

… and I demand compensation for the damage (loss, repair) …. You may receive an answer: - “I must reject your claims as unfounded. The question of liability shall be dealt with in amicable negotiations.”